Frequently Asked Questions

Choose your car from our fleet, fill out the booking form with your details and rental dates, and we'll confirm everything promptly. You'll receive instant confirmation and pickup instructions.

Yes! We offer same-day bookings based on availability. Contact us on WhatsApp at +212 775 546247 and we'll confirm if your preferred vehicle is available for immediate pickup.

Contact us on WhatsApp with your booking reference number. Modifications are free up to 24 hours before pickup. Cancellations within 24 hours may incur a fee depending on the rental package.

We recommend booking at least 48 hours in advance, especially during peak seasons (summer and holidays). However, last-minute bookings are often possible based on availability.

Yes, contact us via WhatsApp before your return date to request an extension. We'll check vehicle availability and provide updated pricing. Extensions are subject to availability.

Every rental includes insurance for both residents and international tourists. Choose Basic (standard coverage with a deductible) or Premium (full coverage with a reduced deductible + extra protection).

Basic includes standard third-party liability and theft protection with a deductible. Premium offers the same coverage but with a significantly reduced deductible and additional protections like windscreen and tire coverage.

Deductible varies by vehicle category and insurance package. Basic packages typically have deductibles between €500-€1000, while Premium packages reduce this to €200-€300. Exact amounts are confirmed during booking.

Standard insurance covers Morocco only. If you plan to travel to neighboring countries, inform us during booking; special arrangements and additional coverage may be required and are subject to approval.

Common exclusions include: off-road driving, intentional damage, driving under influence, unauthorized drivers, and use for illegal activities. Full exclusions are detailed in your rental contract.

We accept cash (Moroccan Dirham or Euros), credit cards (Visa, Mastercard), and bank transfers. Payment is typically made at pickup, but we can arrange advance payment if preferred.

Yes, a security deposit is required at pickup. The amount depends on vehicle category and insurance package (typically €200-€800). It's fully refundable upon safe return of the vehicle.

For cash deposits, the refund is immediate upon vehicle return inspection. For credit card holds, the authorization is released within 3-7 business days (processing time depends on your bank).

Prices on our website are per day rates. The total rental cost depends on your rental duration and selected insurance package. Use the booking form for an instant total price calculation.

Yes, prices may vary during high-demand periods such as summer (June-August) and major holidays. Book early for the best rates. Confirmed reservations lock in the quoted price.

International tourists need: valid passport, driver's license from your home country (held for at least 1 year), and an International Driving Permit (IDP) if your license isn't in Roman alphabet. Credit card for deposit is also required.

An IDP is recommended for all international drivers and required if your license isn't in Roman alphabet (e.g., Arabic, Chinese, Japanese licenses). EU and North American licenses are generally accepted with IDP as a precaution.

Moroccan residents need: valid national ID card (CIN), Moroccan driver's license, and proof of address. A credit card or cash deposit is also required at pickup.

Yes, additional drivers can be added to the contract during booking or at pickup. They must meet the same requirements (age, license, documents) and there may be a small additional fee.

The minimum age is 21 years with at least 1 year of driving experience. For premium and luxury vehicles, the minimum age is 25 years. Young driver surcharges may apply for drivers under 25.

Yes, we deliver 24/7 directly to the terminal at Tanger Ibn Battuta Airport (TNG). Just provide your flight number when booking and we'll meet you at arrivals with your vehicle ready.

Yes, we provide 24/7 delivery to Nador International Airport (NDR). Airport delivery and pickup are included in the rental price for most bookings.

Yes, we offer hotel delivery throughout Tanger and Nador regions. Provide your hotel name and address during booking. Delivery fees may apply depending on distance from our locations.

Yes, one-way rentals between our locations are possible. A one-way fee applies to cover repositioning costs. Contact us for a quote based on your specific route.

We operate 24/7, including holidays. Our team is available on WhatsApp around the clock for bookings, questions, and support, no waiting, no office hours.

Our fleet includes economy cars (Dacia, Renault), mid-size sedans (Peugeot, Citroen), SUVs (Duster, Qashqai), and luxury vehicles (Golf R, premium models). Browse our complete fleet to see current availability.

We offer both manual and automatic transmissions. Most economy and mid-range vehicles are manual, while premium and luxury models are typically automatic. Specify your preference when booking.

Yes, child seats and booster seats are available upon request. Mention the age and weight of your child during booking so we can provide the appropriate seat. Child seats are complimentary.

Most vehicles come equipped with modern infotainment systems. Standalone GPS units can be requested during booking if needed. We recommend using Google Maps or Waze for navigation in Morocco.

Yes, all vehicles in our fleet are equipped with air conditioning. This is essential for comfort during Moroccan summers.

We operate a full-to-full fuel policy. You'll receive the car with a full tank and should return it full. If returned with less fuel, a refueling charge plus service fee will apply.

Most rentals include unlimited mileage. For certain long-term or one-way rentals, mileage limits may apply; this will be clearly stated in your rental agreement.

No, all our vehicles are strictly non-smoking. A deep cleaning fee (€100-€200) will be charged if smoking is detected in the vehicle.

Pets are allowed with prior approval. Please inform us during booking so we can prepare the vehicle appropriately. A cleaning fee may apply. Pets must be transported in appropriate carriers.

A grace period of 30 minutes is allowed. Beyond that, late return fees apply (typically equivalent to 1 additional day's rental). If you need more time, contact us to extend your rental officially.

Contact us immediately via WhatsApp at +212 775 546247. We provide 24/7 roadside assistance. Do not leave the scene without filing a police report if there's an accident. We'll guide you through the process.

Yes, all rentals include 24/7 roadside assistance throughout Morocco. This covers breakdowns, flat tires, dead batteries, and lockouts. Emergency towing is also included if needed.

Reach us anytime via WhatsApp at +212 775 546247. Our team responds quickly 24/7 for questions, emergencies, or booking changes. You can also use the booking form on our website.

Immediately contact the police and us. File a police report and provide us with the reference number. Our insurance covers theft, but you'll be responsible for the deductible amount based on your insurance package.

Yes, our team can provide guidance on toll roads (autoroutes) and recommend parking in major cities. Most Morocco highways use electronic toll systems, and we can advise on the best routes.